Service Standards

DHFL is committed to providing its investors with effective and prompt service. Listed below are the investor service standards voluntarily adopted and adhered to by the Corporation. The Investor Services Committee (ISC) has been entrusted with the responsibility of ensuring that services are rendered within the adopted service standards. Nature of Service** Through post* Sub-division of share certificate(s) 7 Days Split/ Replacement/ Consolidation of certificate(s) 7 Days Issue of duplicate / re-validated dividend warrant(s) 7 Days Change of address/ECS/Bank details 7 Days Transfer of shares 15 Days Transmission of shares/Deletion of name 15 Days Transposition of shares 15 Days Dematerialisation of shares 20 Days Rematerialisation of shares 20 Days Issue of duplicate share certificate(s) 30 Days * Days refers to working days ** Subject to receipt of valid documents