DHFL strives for customer satisfaction within the framework of law, adopted policies and procedures.
- In case of any grievances, the customer can approach DHFL Branch Manager of the business location where he / she has his / her account and register the complaint either by Letter/by e-mail/ visiting the branch office. The customer will be responded within a period of 7 working days from the date of complaint.
After examining the matter, DHFL shall send the customer the final response or explain why it needs more time to respond and shall endeavour to do so within 7 working days.
- The customers may also write/approach to the Central Customer Care Team.
DHFL Customer Care
201, 2nd Floor, Vipul Agora, M G Road, Gurgaon – 122001
By email: firstname.lastname@example.org
Customer Care No.: +91 124 4092750
The customers are advised to provide Loan Application No. / Fixed Deposit No. and the details of the matter in brief for quick redressal.
If after having followed the steps 1 & 2 your issue still remains unresolved, you may visit our Grievance Redressal Mechanism