DHFL strives for customer satisfaction within the framework of law, adopted policies and procedures.
In case of any grievances, the customer can approach DHFL Branch Manager of the business location where he / she has his / her account and register the complaint either by Letter/by e-mail/visiting the branch office. The customer will be responded within a period of 7 working days from the date of complaint.
After examining the matter, DHFL shall send the customer the final response or explain why it needs more time to respond and shall endeavor to do so within 7 working days.
The customers may also write/approach to the Central Customer Care Team.
DHFL Customer Care
201, 2nd Floor, Vipul Agora, M G Road, Gurgaon – 122001
By email: firstname.lastname@example.org
Customer Care No.: +91 124 4092750
It is advised to the customers to provide Loan details and the details of the matter in brief for quick redressal.
In case the response is unsatisfactory the customers may approach the Customer Redressal Officer. His details are as under:
Mr. Sanjiv Gyani – AVP Operations
6th Floor, HDIL Towers,
Anant Kanekar Marg, (Station Road)
Bandra (East), Mumbai – 400051.
Tel No.: +91 22 2658 3333 / +91 22 7158 3333
The Customer may also approach NHB at the below address, in case he does not receive the response from the Company within reasonable time or is dissatisfied with the response received.
National Housing Bank
Department of Regulation and Supervision (Complaint Redressal Cell)
4th Floor, Core 5-A, India Habitat Centre, Lodhi Road, New Delhi – 110003.
By email: email@example.com
Now you can access your home loan records online with MyDHFL, an online customer portal, please click here