In case of any grievance, the customer may approach the our DHFL Branch Manager of the business location where he / she has his / her account and register the complaint either by Letter/by e-mail/ visit the branch office . The customer shall be responded within a period of 7 days from the date of complaint.
After examining the matter, we shall send the customer our Final Response or explain why it needs more time to respond and shall endeavor to do so within 7 working days.
By Letter:
To,
DHFL Customer Care
HDIL towers, Ground Floor,
Anant Kanekar Marg, Bandra East, Mumbai -400051
By E-mail:
response@dhfl.com
One can also lodge a complaint through email. It is advised customers to provide Loan details and customer issue in detail for quick redressal. Our email id response@dhfl.com
In case the response is unsatisfactory the Complainant may approach NHB as per the below address, in case he does not receive the response from the Company within reasonable time or is dissatisfied with the response received.
National Housing Bank
Department of Regulation and Supervision
(Complaint Redressal Cell)
4th Floor, Core 5-A, India Habitat Centre
Lodhi Road, New Delhi – 110003
By e-Mail:
crcell@nhb.org.in
Now you can access your home loan records online with MyDHFL , Online customer portal, Please click here .
