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Home > Complaints

Complaints

DHFL is committed to extend its best services to its customers through our channels. Our complaint handling process ensures that your complaint can be addressed by us and you can bring it to the notice of our senior management in case you aren’t satisfied with the solution you have received. If you have a complaint please follow the steps provided below:

Step 1

You can contact our Customer Care with the Loan Application No./ Deposit No. and the details of the matter in brief for quick redressal, through the following modes. You will receive the resolution witihin 7 working days from complaint date:

Call us

     Toll Free Number
     1800 3000 1919
     from 9 AM to 6 PM
     (Monday to Saturday)

E-mail us

response@dhfl.com

Write to Us

DHFL Customer Care
No. 301, 302 & 309, 3rd Floor, Krishna Tower, Plot No. 8, Sector – 12, Dwarka, New Delhi – 110075

You can also speak to the Branch / Service Manager of the business location where you hold your account.

Step 2

If the resolution you receive does not meet your expectations please to our Nodal Officer – Mr. Sanjiv Gyani at nodalofficer@dhfl.com

Step 3

If you are still not satisfied with the resolution you receive, please write to our CEO at  ceo@dhfl.com
For Grievance Redressal, click here